Helpdesk Services

If you are an IT user who is seeking guaranteed service levels for your help desk service and technical support needs, our help desk outsourcing service can give you that and more. Your outsourced helpdesk will give you the freedom to focus on your core competencies while giving your employees or customers a dependable and satisfying help desk experience. Our people, processes and technology will increase responsiveness to your internal (or external) customers/users, promptly resolve any services issues. Where required we can also help identify trends and anticipate your IT needs. Ultimately we aim to help you secure the reputation of providing quality service to YOUR customers. Our services include:

• ➧ Design, Setup and Management of Helpdesk facilities
• ➧ Migration of existing facilities
• ➧ Upgrading of existing facilities
• ➧ Shared and dedicated helpdesk service models
• ➧ 24/7 IT Infrastructure support (covering desktop/laptops, servers, operating systems, office productivity suites, email & browser support, network & connectivity issues, line of business & custom applications)
• ➧ Incident management (Case Management)
• ➧ Knowledge base creation and updation
• ➧ Customized management reporting
• ➧ Help Desk Portal configuration and support
• ➧ Live Chat and self help option
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